At Waitahanui Apiaries, we are committed to providing you with the highest quality honey products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

• Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• Return Window: You have 30 days from the date of purchase to initiate a return.
• Non-Returnable Items: Perishable goods such as honey cannot be returned.

Return Process

1. Contact Us: Email our customer service team at info@waitahanuiapiaries.com to request a return authorisation. Please include your order number and reason for the return.
2. Return Authorisation: Once your return is approved, we will provide you with instructions on how and where to send your package.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

• Inspection: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@waitahanuiapiaries.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@waitahanuiapiaries.com

Contact Information

For any questions regarding returns or refunds, please contact us at:

Waitahanui Apiaries Ltd.

825 State Highway 1, Waitahanui, Taupo, New Zealand

Email: info@waitahanuiapiaries.com

Phone Leah: (021) 149 9637